RahaBay Privacy Policy
Last Updated: 25 December 2025
Effective Date: 25 December 2025
RahaBay ('we', 'us', 'our') operates an online classifieds and marketplace platform that enables individuals and businesses to publish ads, communicate, and trade products and services through the website rahabay.com and any related applications (the 'Platform').
This Privacy Policy explains how we collect, use, store, share, and protect your personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), and applicable UAE e-commerce and consumer protection regulations.
By creating an account, posting ads, using messaging, or otherwise accessing the Platform, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
- Platform Name: RahaBay
- Operating Brand: RahaBay
- Parent Company: Raha Tech Group FZE
- Trade License No.: 4426136.01
-
Registered Address:
Business Centre, Sharjah Publishing City Free Zone,
Sharjah, United Arab Emirates - Support Email: support@rahabay.com
- Privacy Contact: info@rahabay.com
RahaBay is operated by Raha Tech Group FZE, a Free Zone Establishment registered in the United Arab Emirates. Raha Tech Group FZE acts as the data controller for user accounts, platform operations, and safety features.
2. Scope of This Policy
This Privacy Policy applies to:
- Visitors browsing rahabay.com
- Users with Private (personal) accounts
- Users with Business accounts (stores, merchants, SMEs)
- Users who interact with ads, Watchlist, or follow other accounts
- Any person who contacts us via email, forms, or support channels
This Policy does not apply to data processing carried out independently by advertisers or third-party websites accessed through external links or ads.
3. Categories of Personal Data We Collect
3.1 Data You Provide Directly
- Name and surname
- Username or display name
- Email address
- Mobile number (optional WhatsApp number)
- Encrypted password
- Location (city / emirate)
- Business name and trade license details (Business accounts)
- Profile photo or store logo
- Ads content, descriptions, pricing, photos, and availability
- Messages and communications within the Platform
- Support inquiries, complaints, or submitted documents
3.2 Data Collected Automatically
- IP address and approximate location
- Device and browser information
- Log data and access timestamps
- Cookies, session identifiers, and similar technologies
3.3 Data From Your Platform Activity
- Ads you post, edit, or remove
- Watchlist and follow activity
- Engagement statistics and view counters
- Messages and negotiation history
- Reports, complaints, and abuse submissions
4. Legal Bases for Processing
- Consent – for marketing and optional features
- Contractual necessity – to provide Platform services
- Legal obligation – compliance with UAE laws
- Legitimate interests – security, analytics, and fraud prevention
5. How We Use Your Personal Data
- Operating and maintaining the Platform
- Managing accounts and ads
- Enabling buyer-seller communication
- Providing notifications and alerts
- Improving features and analytics
- Moderation, safety, and fraud prevention
- Legal, regulatory, and tax compliance
- Optional marketing communications (opt-out available)
6. Cookies and Similar Technologies
RahaBay uses cookies to ensure secure login, remember preferences, analyze traffic, and support marketing where permitted. You can manage cookies through browser settings or in-platform controls.
7. How We Share Personal Data
We do not sell personal data. Data may be shared:
- With other users (public ad information and messages)
- With trusted service providers under confidentiality agreements
- For legal and regulatory compliance
- In case of business transfer or restructuring
8. International Data Transfers
Where data is transferred outside the UAE, we apply appropriate safeguards and comply with UAE PDPL requirements.
9. Data Retention
Data is retained only as long as necessary for operational, legal, and regulatory purposes, after which it is securely deleted or anonymised.
10. Your Rights Under UAE PDPL
- Right to access
- Right to rectification
- Right to erasure
- Right to restriction
- Right to data portability
- Right to object
- Right to withdraw consent
Requests can be submitted via info@rahabay.com or account settings.
11. Security Measures
We use encryption, secure storage, access controls, monitoring, and internal procedures to protect personal data. No system is 100% secure, but we continuously improve safeguards.
12. User Responsibilities
- Provide accurate information
- Avoid sharing sensitive personal data
- Keep login credentials confidential
- Report suspicious or abusive behaviour
13. Children's Data
RahaBay is intended for users aged 18 or older. We do not knowingly collect data from children.
14. Third-Party Links
RahaBay is not responsible for the privacy practices of third-party websites linked from the Platform.
15. Language Versions
This Privacy Policy is available in Arabic and English. In case of discrepancy, the Arabic version shall prevail under UAE law.
16. Changes to This Policy
We may update this Policy from time to time. Continued use of the Platform after updates constitutes acceptance of the revised Policy.
17. Contact Us
- Email: support@rahabay.com
- Privacy: info@rahabay.com
-
Address:
Raha Tech Group FZE
Sharjah Publishing City Free Zone
Sharjah, United Arab Emirates